Effective Date: 1st October 2026
Last Updated: 8th October 2026
1. Order Cancellations
We understand that mistakes happen, or you might change your mind. You may cancel your order for a full refund if you ask within 24 hours of placing it and before it has been dispatched.
How to cancel your order
Email [email protected] within the 24-hour window from the email address you used at checkout.
- Subject line: Order Cancellation – [Your Order Number]
- Body: Your order number is all we need.
If more than 24 hours have passed, or your order has already been handed to the shipping carrier, we can no longer cancel it.
2. Returns (orders delivered in India and other non-EU/UK countries)
Once an order has been shipped, we do not accept returns or exchanges for change of mind. Please review your cart, shipping details and product information before completing your purchase. Damaged or defective items are covered in section 4. If your order is delivered to the EU or UK, section 3 applies instead.
3. Orders Delivered to the European Union or United Kingdom
If your order is delivered to an address in the European Union or the United Kingdom, you have the legal right to cancel your purchase within 14 days of the day you, or someone you name, receive the goods, without giving a reason.
- How to start a return: Email [email protected] within the 14 days with your order number and a short note saying you wish to cancel. You may use the EU model withdrawal form, but you don't have to.
- Return postage is paid by you: You pay the cost of sending items back to us in India. When you get in touch, we'll share the return address and the return postage cost before you send anything. You can then send the parcel with a carrier of your choice, or pay us for a return label.
- Sending it back: Please send items back within 14 days of telling us you wish to cancel. Items should be unused and in their original condition. If items have been used beyond what is needed to look at them (for example, coloured pages or applied stickers), we may reduce the refund to reflect that.
- Your refund: We refund the price you paid plus the standard outbound delivery charge, if any. The refund is made within 14 days of receiving the items back, or of receiving proof that you sent them, whichever comes first. We use your original payment method and charge no fee. Refunds are made in INR, the currency you paid in.
4. Damaged or Defective Items
We want your art to arrive in pristine condition. If your order arrives damaged or defective, email [email protected] within 48 hours of delivery with:
- Your order number.
- Clear photographs of the damaged item(s).
- Clear photographs of the outside and inside of the packaging.
Once we've assessed the damage, we'll send a replacement or refund the damaged items.
5. Exceptions
Except where section 3 applies, we do not accept returns, exchanges or issue refunds for:
- Change of mind after the 24-hour cancellation window.
- Orders delayed by customs or shipping carriers.
Nothing in this policy affects your statutory rights under the consumer law of your country.
6. Seller & Grievance Officer
Seller: Artful Miniature, B/27, Sainath Society, Behind Yash Complex, Gotri Road, Gotri, Vadodara, Gujarat 390021, India
Grievance Officer: Dr. Dharni Parekh, Founder · [email protected]
We acknowledge every complaint within 48 hours and resolve it within one month of receipt.